Frequently Asked Questions
DO YOU WORK WITH A SECOND PHOTOGRAPHER?
Yes, of course! And the best part is, he's my husband! We're a husband and wife team and we always shoot every wedding together.
DO YOU EDIT ALL THE IMAGES OR JUST A PORTION?
All images are edited individually in Lightroom. Depending on the image and how it inspires us, it will be processed in color or black and white. If you are interested in having some of the images professionally retouched for blemishes and imperfections an additional fee will apply.
ARE THE DIGITAL FILES RELEASED TO US FOR PERSONAL PRINTING?
Yes. All final images are edited and artistically enhanced in studio. Once they are ready for viewing we upload them into a password protected online gallery where you can access them for 60 days. Professional prints in all sizes as well as canvas prints and framed prints can be ordered directly from the gallery. Your high-resolution images will be delivered on USB with your album, if purchased.
CAN WE GET THE RAW, UNEDITED FILES?
No, these files are not available for viewing or purchase. Part of our style and finished product is the editing itself.
DO YOU DO ENGAGEMENT SESSIONS?
Yes, we do. Please take note that during wedding season (March-November for us) most engagement sessions have to be photographed Monday-Thursday because of a heavy wedding schedule. There is occasional Friday or sometimes Saturday availability, but those dates book fast!
IF OUR WEDDING RUNS OVER TIME, CAN YOU STAY LONGER?
Absolutely. Before the end of our contracted coverage we check in with you and ask you if you need us to stay longer. We will bill you for the extra time at the rate presented to you at the time of booking.
CAN YOU PENCIL IN OUR DATE OR AT LEAST LET US KNOW IF YOU HAVE OTHER BRIDES INTERESTED IN OUR DATE WHILE WE MAKE A DECISION?
Unfortunately we cannot hold dates for clients. We book a year to a year and a half in advance and holding the date for one bride takes it away from another without it actually being booked and it is not fair to our clients. We have a first come, first served policy. The first bride to pay the retainer and sign their contract gets the date.
WHAT DO WE HAVE TO DO TO BOOK OUR DATE?
Sign the contract and pay the retainer fee. Your balance is due 30 days before the wedding.
DO YOU PHOTOGRAPH YOUR SESSIONS IN STUDIO OR ON LOCATION?
We photographs sessions on location and in the studio. Depending on the session type you desire (senior, family, or other) you will have several options or combinations to choose from. As a general rule, however, sessions take place on location.
WHAT IS A "CONSULTATION"?
We meet via telephone or in-person with our clients prior to your session to go over all the details about your portrait experience. We discuss locations, ideas, time, weather, outfits, style, collections, and all the details of the shoot and ordering appointment.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Cash, Check, Visa, MasterCard, Discover, American Express.
WHEN DO I GET TO SEE THE IMAGES FROM MY SESSION AND PLACE MY ORDER?
The ordering appointment will take place approximately 10-14 days after your portrait session. Ordering appointments are scheduled Tuesday - Thursday. It will be scheduled at your consultation. It is very important that all decision makers are present during this time, as this is the appointment where your final decisions will be made.
At your ordering appointment we will present your images in a gorgeous slideshow, and we will then help you select the images, groupings, books, and frames suitable for your home, office,and for gifts for friends and family. We specialize in helping you select the best images and display presentations, and feel this process is a very important service that we can offer to our clients.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Your portraits will be ready for pickup approximately 2-3 weeks after your order is placed. This date will be set at your consultation.
HOW LONG WILL YOU KEEP MY FILES?
Non-ordered images will be removed from our system following your ordering appointment – we do not archive or save any files which are not ordered. All ordered and paid for images are archived for a period up to 1 year.
WHAT IF I NEED TO RESCHEDULE MY SESSION?
We understand that unexpected events come up, whether due to illness, weather, or emergencies. If you need to reschedule, please call us as soon as possible (at least 24-48 hours in advance). While our session fees are non-refundable, you may use it for a one-time reschedule (if called within the 24-48 hour window) to be scheduled within 6 months of your original appointment date.
WHEN DO I PAY FOR MY SESSION FEE AND WHAT DOES THIS COVER?
Your full session fee payment is required at the time of booking. This fee is the only way to hold your appointment. The session fee covers the time, talent, and creative fee of the portrait artist, the consultation appointment, and ordering appointment and is non-refundable.
CAN I HAVE MY ITEMS SHIPPED TO ME?
If you desire shipping, we will charge a shipping and handling fee for your portrait order.
WHEN IS PAYMENT DUE FOR MY ORDER?
We require 100% of your order total before ANY part of the order is started. Your order must be paid for in full before ANY portion of your order is completed or before any part of your order is picked up. Balances must also be paid in full to receive ANY digital images. Orders are custom made and are non-refundable.
WHAT IF I WANT TO MAKE A COPY OF MY IMAGE?
All images remain the property of Picture Elegance Photography and are protected by federal copyright laws. Duplication in part or whole (whether by scanning or reprinting) is strictly prohibited and will be prosecuted by law. This includes posting scanned images to social media websites.